Shipping policy

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We are committed to ensuring that your jewelry arrives in perfect condition and on time. Below are the details of our shipping policy:

Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays).

You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods

Standard Shipping (5-7 business days)

Shipping costs will be calculated at checkout based on the method and destination.

Free Shipping

We offer free standard shipping on all orders over 60 pounds.

Shipping Destinations

We currently ship within the United Kingdom. 

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number to track your order.

You can track your package on https://www.royalmail.com/track-your-item .

Shipping Delays

While we strive to meet delivery times, please note that delays may occur due to factors beyond our control, such as weather conditions, holidays, or shipping carrier delays.

In the event of a shipping delay, we will notify you as soon as possible.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once they are confirmed delivered by the carrier.

If your package is lost or stolen, please contact the shipping carrier directly or reach out to our customer service team for assistance.

Address Accuracy

Please double-check that your shipping address is correct when placing your order. We are not responsible for any delivery issues caused by incorrect address information.